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What Makes a Good Customer Success Manager

Keys to reaching success in Customer Success include the ability to: exert influence without authority, enact empathy, create pithy flexible

What is Human Factors Psychology?

I get this question nearly on the daily, not even joking. So you'd think my elevator pitch would roll off the tongue without me even having to put in a thought, well it doesn't. The reason I don't have a scripted response is that whenever I try to answer this question, I make an attempt to relate the field to something the person knows a lot about. This is because it really does apply to nearly everything, at least everything that involves humans. According to the Human Facto

 

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