The Latest in Applied Psychology

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The customer is always right. Right?

EVERYONE has heard the saying, "the customer is always right." But what does it really mean? Have you ever encountered the cutomer that wasn't right? Of course, we all have. How do you handle the customer who certainly isn't right? Treating your customer with respect, even when they don't return the favor is putting that saying into practice. While a customer may not be right, a good customer service approach is to show respect toward their opinion and hear them out. If there


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